Customer Support Representative

This is a fully remote position, open to applicants in New York.

📋 Description

• Communication with creators. You serve as the primary contact for creators via email, DMs, and Slack on a daily basis.

• Content evaluation and quality assurance. You assess creator submissions to ensure compliance with FTC guidelines, campaign specifications, and platform standards (TikTok, Instagram).

• Creator retention and development. You identify when a creator may be at risk (due to missed deadlines, payment misunderstandings, or low engagement) and take proactive measures.

• Operational coordination. You collaborate across departments including Billing, Fulfillment, Product, and Communications.

• Process enhancement. You pinpoint areas where the system may falter.

⛳️ Requirements

• You have prior experience in client-facing roles such as Agency Account Management, SaaS Customer Success, Creator Support, Content Moderation, and Quality Assurance.

• You maintain a high standard and are dedicated to quality.

• You are observant and do not settle for "good enough" when things start to slip.

• You possess an ownership mentality.

• You communicate effectively in written and spoken English, utilizing short sentences, specific examples, and concrete figures when available.

• You incorporate AI tools into your workflow — such as Claude, ChatGPT, and Gemini — for drafting, research, reporting, and automation.

🏝️ Benefits

• Training and mentorship

• Long-term growth opportunities