Customer Service

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• In this position, you will take charge of addressing customer inquiries and concerns regarding all products and services through communication channels such as phone, email, and chat.

• Efficiently manage a high volume of inbound calls in a timely fashion.

• Demonstrate the ability to work without a script while maintaining control of the call.

• Identify customer needs, clarify information, and research to provide solutions and/or alternatives.

• Utilize company and client resources provided to accurately handle each call.

• Recognize upsell and cross-sell opportunities.

• Actively engage in initiatives to enhance customer satisfaction and uphold quality standards.

• Seamlessly transition between tasks without compromising efficiency or composure.

• Exhibit proficiency in multitasking across various systems based on the client's working environment.

• Successfully complete all training sessions.

• Communicate effectively with patience and understanding.

• Maintain a positive and professional demeanor in all customer interactions.

• Ensure availability at your desk, adhering to punctuality and attendance for all scheduled times.

• Uphold personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality across all areas.

• Be flexible to cross-train as requested.

• Maintain the highest level of confidentiality and security in accordance with Five Star Call Centers policies.

• Perform additional duties as assigned.

⛳️ Requirements

• Minimum of 1 year of customer service or customer support experience.

• At least 1 year of prior call center or office experience is required.

• A high school diploma or GED is preferred.

• Technically savvy, capable of navigating multiple browsers and systems using dual monitors.

• Previous experience with Outlook, Word, and Excel is preferred.

• Familiarity with CRM systems is a plus.

• Experience working remotely from home is advantageous.

• Quick learner with the ability to work independently.

• Strong phone and verbal communication skills, along with active listening abilities.

• Must be at least 18 years old.

• A background check and drug screen, in accordance with state and federal laws, is required.

• Proficient in speaking, reading, writing, and understanding English.

🏝️ Benefits

• Paid Training - typically 3 weeks in duration from 9:00 am to 6:00 pm, Monday to Friday (EST).

• Full-time position at 40 hours per week.

• Eligible for benefits starting on the 1st of the month following 60 days of employment.