Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage inbound and outbound customer calls with professionalism and efficiency.

• Assist pet owners with scheduling, rescheduling, and addressing general inquiries.

• Adhere to clinic-specific protocols, workflows, and documentation standards.

• Accurately record customer interactions in CRM and scheduling systems.

• Escalate urgent matters in accordance with established procedures.

• Maintain a compassionate and professional demeanor during sensitive customer interactions.

• Provide exceptional customer service experiences to support veterinary clinics.

• Handle multiple systems and tasks while ensuring accuracy and efficiency.

• Meet expectations for attendance, productivity, and quality.

⛳️ Requirements

• Must currently reside in Mexico.

• Previous experience in a call center or customer service role.

• Experience with remote work is preferred.

• Exceptional English communication skills.

• Clear pronunciation with minimal accent.

• Strong listening abilities and problem-solving skills.

• Capability to follow detailed procedures and workflows.

• High attention to detail.

• Professional and empathetic communication style.

• Comfortable managing emotional or sensitive conversations with customers.

• Immediate availability is preferred.