Utility Customer Service Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage over 50 incoming calls each day

• Assist customers with billing inquiries, payment processing, delivery issues, and emergency requests

• Deliver outstanding customer service and resolve problems effectively

• Accurately document customer interactions

• Utilize CX1/NICE and Cargas software systems

• Provide support during peak call volumes, particularly from December to February

⛳️ Requirements

• Prior experience in customer service is essential

• Excellent communication, listening, and problem-solving abilities

• Familiarity with Microsoft Office 365 and basic office technology

• Capability to work independently in a remote setting

• Must demonstrate flexibility and availability to meet business needs during high-demand periods

• Bilingual in Spanish is advantageous

🏝️ Benefits

• Opportunities for overtime, including weekends and storm support

• Medical, dental, and vision coverage

• Critical Illness, Accident, and Hospital insurance

• 401(k) Retirement Plan with both pre-tax and Roth post-tax options

• Voluntary Life and AD&D insurance for employees and their dependents

• Short-term and long-term disability coverage

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave)