Customer Service Advocate I

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Deliver prompt, precise, thorough, and courteous responses to customer inquiries via telephone, written communication, web, or walk-in visits.

• Investigate inquiries and initiate or process adjustments to address customer concerns.

• Collaborate with other departments to resolve issues.

• Address, research, and assist with priority inquiries and special projects.

• Accurately document inquiries.

• Provide management with insights regarding customer issues, questions, and needs.

• Maintain accurate records of complaints and customer feedback.

• Suggest procedural and technical improvements based on daily operations.

• Follow up on complaints until they are resolved or escalate them to management.

• Stay informed about quality work instructions and company policies.

• Uphold departmental standards for productivity, quality, and timeliness.

• Identify and report or refer suspected fraudulent activities and system errors.

⛳️ Requirements

• High School Diploma or equivalent.

• Exceptional verbal and written communication abilities.

• Strong interpersonal and organizational skills.

• Capability to manage high-stress situations.

• Good judgment skills.

• Excellent customer service abilities.

• Proficiency in learning and operating multiple computer systems effectively and efficiently.

• Basic computer operation skills.

• Ability to utilize standard office equipment.

• Must have resided in the US for at least three out of the last five years to satisfy applicable CMS residency requirements.

• Associate Degree is preferred.

• Preferred 2 years of customer service or call center experience.

• Knowledge of word processing, spreadsheet, and database software is preferred.

• Must be available to work Monday through Friday, 40 hours per week.

• Must be available for scheduled training hours and regular work hours in Central Time.

🏝️ Benefits

• Subsidized health plans, including dental and vision coverage.

• 401k retirement savings plan with company matching.

• Life Insurance.

• Paid Time Off (PTO).

• On-site cafeterias and fitness centers at major locations.

• Education Assistance.

• Service Recognition.

• National discounts on movies, theaters, zoos, theme parks, and more.

• Six weeks of initial training.

• A diverse and inclusive workplace with opportunities for skill development and career advancement.

• Reasonable accommodations for disabilities, pregnancy-related conditions, and sincerely held religious beliefs.