Customer Service Representative – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver compassionate and empathetic support to customers.

• Provide financial products and services to foster customer loyalty.

• Meet and surpass sales goals.

• Address and resolve customer inquiries and requests.

• Ensure a high level of customer satisfaction.

⛳️ Requirements

• High school diploma required.

• Previous sales experience is advantageous.

• Must be available to work a 6x1 schedule (Monday through Saturday).

• Commitment to 6 hours and 20 minutes of work each day.

• Internet connection with a minimum speed of 100 Mbps is necessary.

• Wired network connection needed for desktop use.

• Proficient in customer service techniques.

• Strong, clear, and objective communication skills.

• Capable of active listening and analyzing customer needs.

• Excellent time management and task prioritization abilities.

• Team player with the ability to develop innovative solutions.

• Results-driven attitude.

🏝️ Benefits

• Meal voucher.

• Medical and dental insurance.

• Incentive campaigns and performance-related awards.

• Partnership with Sesc.

• Discount on the Carrefour card for purchases across the Carrefour network.

• Optical reimbursement.

• Life insurance.

• Pharmacy benefits.

• TotalPass.

• Structured development program and career advancement opportunities.

• Internet allowance.

• Equipment – desktop computer for home office usage.

• Flexible break times.

• Semiannual profit-sharing and performance-based bonus (PLR).

• Inclusive and respectful workplace culture.