Utility Billing Specialist

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Manage a client portfolio, ensuring the timely and accurate receipt, processing, and distribution of utility bills.

• Responsible for the precise and prompt monthly billing of residents.

• Guarantee that established procedures and follow-ups are carried out according to Standard Operating Procedures (SOPs).

• Collaborate with UEM team members to ensure the timely acquisition of monthly utility bills.

• Work with Utility Service Managers to ensure billing is executed in alignment with client requirements.

• Provide support to residents who have inquiries regarding utility charges.

• Collaborate with team members on projects and audits that contribute to the success of the ResidentUtility service.

• Offer assistance to team members as necessary to help them fulfill their responsibilities.

• Achieve departmental metrics and Key Performance Indicators (KPIs).

⛳️ Requirements

• Exceptional communication skills, both spoken and written.

• Quick to learn with the capability to adapt in a fast-paced environment.

• Fundamental computer skills and familiarity with Microsoft Office applications, particularly Microsoft Excel.

• Ability to produce high-quality results while adhering to strict deadlines.

• Strong problem-solving abilities and meticulous attention to detail.

• Self-driven, whether working independently or under supervision; possesses a strong ambition for success.

• Organizational skills essential for balancing workload to achieve the best outcomes.

• Capability to collaborate effectively with others in a team environment.

🏝️ Benefits

• Flexible and transparent culture with options for remote and hybrid work.

• Generous vacation policy.

• Regular company recharge days to promote work-life balance.

• Comprehensive medical, dental, and vision insurance, including fertility benefits.

• Health Savings Account (HSA)/Flexible Spending Account (FSA) options and employer-funded disability benefits.

• Access to 401(k) or similar retirement plans with employer contributions.

• Wellness programs aimed at enhancing physical and mental health.

• Onsite gym available at headquarters.

• Gym membership discounts.

• Mental health support resources.

• Wellness challenges to encourage healthy habits.

• Employee assistance programs for additional support.

• Entrata Cares initiatives for community service and charitable events.

• Exclusive Previ cell phone plan.

• Discounts on services or partnerships with local businesses.

• Bi-annual swag giveaways.