Billing Team Leader

This is a fully remote position, open to applicants in Alaska, +2 more states.

📋 Description

• Provides daily guidance, mentorship, and support to the RCM department.

• Aids the team in addressing complicated claim issues and member escalations, identifies trends, and ensures timely and effective resolutions.

• Suggests and coordinates training opportunities to enhance the skills and knowledge of RCM members.

• Identifies opportunities for process improvements and participates in operational initiatives.

• Collaborates with both internal and external stakeholders to resolve intricate issues and enhance overall credit/refund performance.

• Establishes efficient communication channels to ensure departmental alignment.

• Actively manages and monitors the escalation queue to guarantee timely task resolutions.

• Analyzes escalation trends and offers real-time and scheduled feedback to team members.

• Provides targeted training and coaching to improve team members’ comprehension of escalation scenarios and best practices.

• Acts as the primary contact for complex or sensitive escalation cases.

• Creates and processes the weekly refund check utility file in line with established timelines and quality standards.

• Assists with all refund reports and projects as required.

• Aids in onboarding and mentoring new team members, reinforcing departmental policies and procedures.

• Provides backup coverage and support to the supervisor or manager when necessary.

• Performs any other duties or projects as assigned.

⛳️ Requirements

• Preferred: Bachelor's degree in a related field.

• 2+ years of experience in a lead or supervisory role with a demonstrated record of team development and mentorship.

• 3+ years of experience in revenue cycle management, specifically in collections and/or denial management.

• Strong grasp of healthcare billing principles, insurance claims processing, and reimbursement methodologies.

• Analytical mindset with the capability to interpret data and generate valuable insights.

• Strong problem-solving and decision-making skills.

• Exceptional communication and interpersonal abilities.

🏝️ Benefits

• Eligible for a quarterly bonus.