Utility Bill Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee comprehensive client implementations, encompassing discovery, data migration, system configuration, and go-live assistance.

• Create and implement transition strategies that guarantee a seamless transfer from legacy systems or previous vendors.

• Act as the main communication link for clients throughout the implementation process, offering regular updates and proactively addressing risks or delays.

• Collaborate internally with technical, operations, and data teams to fulfill client timelines and requirements.

• Serve as the primary contact for client relationships after implementation, addressing day-to-day needs and engaging in strategic discussions.

• Establish trusted, long-lasting partnerships with key client stakeholders across all levels.

• Conduct periodic check-ins and business reviews to evaluate performance, convey value, and identify opportunities for enhancement.

• Supervise the accuracy and promptness of utility bill processing for designated client accounts.

• Detect and escalate billing inconsistencies, utility rate modifications, or data quality concerns.

• Assist clients in understanding utility data, usage trends, and cost variance analysis.

• Ensure compliance with client-specific requirements and service level agreements (SLAs).

⛳️ Requirements

• Bachelor's degree in Business, Environmental Studies, Engineering, or a related discipline.

• 3–5 years of experience in utility bill management, energy services, or a comparable field.

• Proven experience in client-facing roles with a focus on relationship management and communication.

• Knowledge of utility billing processes, rate structures, and data formats (EDI, interval data, etc.).

• Strong project management capabilities, with the ability to manage multiple clients and priorities concurrently.

• Exceptional written and verbal communication skills; confident in presenting to and engaging with client stakeholders.

• Proficiency in Microsoft Office; comfortable operating in data-intensive environments.

🏝️ Benefits

• Health/dental/vision/life/disability insurance.

• Health Plan includes HSA and FSA options.

• Paid time off along with paid holidays.

• 401K with employer matching contributions.

• Competitive salary with substantial bonus potential.