Lead Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee all incoming leads from various channels including phone, email, website inquiries, social media, and third-party platforms.

• Quickly respond to new inquiries during business hours.

• Keep precise records of all lead activities within the CRM system.

• Follow up with potential clients who have inquired but have not yet moved forward.

• Conduct discovery calls with prospective clients utilizing established qualification frameworks.

• Evaluate project suitability, budget, timeline, location, and decision-making criteria.

• Identify high-value opportunities that fit the company’s ideal client profile.

• Manage and cultivate leads that may not be ready to move forward just yet.

• Arrange qualified site inspections and consultations for the Director/Sales Team.

• Ensure all pertinent project information is collected and documented ahead of appointments.

• Coordinate calendars and appointment logistics efficiently.

• Maintain a structured and organized sales pipeline.

• Provide an outstanding first impression of the business.

• Serve as a reliable point of contact during the initial inquiry phase.

• Keep regular communication with prospective clients.

• Guarantee that every lead receives professional, prompt, and personalized service.

⛳️ Requirements

• Prior experience in lead management, lead qualification, customer success, sales support, or inside sales.

• Experience in residential construction, custom home building, renovation, property, or related fields is highly valued.

• Excellent phone communication and relationship-building abilities.

• Familiarity with CRM systems and sales pipelines.

• Capability to work independently and manage multiple inquiries at once.

• Professional and personable communication style.

• Highly organized and process-oriented.

• Strong attention to detail.

• Confident in engaging with prospective clients.

• Customer-centric with a consultative mindset.

• Proactive, dependable, and responsible.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Supportive and collaborative work environment.

• Comprehensive benefits package including health insurance.