User Experience Operations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary link uniting UX Design, Design Systems, Content, and UX Research with the wider Product organization.

• Implement consistent decision-making practices and shared operational models across the UX division.

• Propel ongoing operational enhancements by optimizing workflows, standardizing procedures, and utilizing automation and AI.

• Develop and facilitate regular rituals, design critique sessions, and decision-making checkpoints throughout UX functions.

• Prepare the Head of UX for Product Strategy & Operations meetings, ensure follow-through, and act as the daily UX liaison to Product Operations.

• Oversee the UX tools and vendor budget; manage renewals and procurement in collaboration with IT, Procurement, Finance, and Legal.

• Streamline communication channels and documentation, assess the tooling ecosystem, pilot new tools, and create reusable templates.

• Design onboarding systems along with reusable job descriptions, interview processes, and evaluation templates.

• Integrate Research Ops into shared processes and support a cross-disciplinary competency and leveling framework.

• Conduct executive reporting sessions, convey the UX strategy, and coordinate UX involvement in annual cross-functional initiatives.

• Identify repeatable workflows suitable for AI or automation, pilot them with precautions, and expand effective solutions using operational health metrics.

• Establish rituals and engagement moments that foster connectivity and psychological safety within the distributed team.

⛳️ Requirements

• Over 10 years of experience in UX operations, design/research program management, or a similar operations role across multiple director-led teams.

• Proven experience managing a budget and vendor relationships from start to finish.

• A history of creating an operating model, cadence, or process from a low-maturity starting point.

• Experience in preparing executives for high-stakes cross-organizational discussions and ensuring follow-through.

• Background in developing operational processes, planning cadences, or shared systems in environments with limited structure.

• Skill in influencing without formal authority, facilitating decisions, and cultivating strong relationships across various disciplines.

• Proven experience in preparing leaders for cross-functional dialogues and translating decisions into clear actions and follow-through.

• Excellent written and verbal communication skills, with the ability to tailor information for executives, team leaders, and individual contributors.

• Capability to prioritize a diverse portfolio and implement improvements in practical, manageable stages.

• Experience supporting a multidisciplinary UX organization that includes design, research, content, and design systems.

• Familiarity with collaborating with Product Operations on shared planning processes, workflows, or organizational standards.

• Experience in developing hiring and onboarding systems, supporting competency frameworks, or coordinating research operations.

• Working knowledge of Figma, Jira, collaboration and documentation platforms, and budget-tracking tools.

• Experience in applying AI or automation to operational workflows, with defined guardrails and measurable outcomes.

• Proven ability to define operational metrics and leverage data to enhance processes, assess capacity, and evaluate adoption.

• Reliable internet access for remote working arrangements.

🏝️ Benefits

• A discretionary bonus that is typically awarded annually.

• Restricted Stock Units granted at the time of hire.

• 401(k) matching.

• Comprehensive employee benefits package.

• Flexibility for employees to work from an office or remotely from any location within their country of employment.

• Up to 10% travel to meet geographically distributed team members, depending on proximity to company offices.