Universal Fraud Agent – Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Ensuring the provision of services to both external and internal clients.

• Identifying, analyzing, and conducting investigations of client transactions involving credit and debit cards.

• Mitigating fraud losses for CIBC clients.

• Resolving all complex or challenging issues related to Fraud Applications.

• Collaborating with internal teams to thoroughly investigate and address various types of fraud.

⛳️ Requirements

• Experience with COINS/ECIF, PRM, TSYS, and CRS is advantageous.

• Proficiency in both French and English.

🏝️ Benefits

• Competitive salary.

• Incentive pay.

• Banking benefits.

• Benefits program*.

• Defined benefit pension plan*.

• Employee share purchase plan.

• Vacation offering.

• Wellbeing support.

• MomentMakers, our social, points-based recognition program.

• Purpose Day; a paid day off dedicated for you to invest in your growth and development.