Unified Communications / Network Engineer III

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Act as the Tier III escalation point for intricate incidents related to Unified Communications and collaboration.

• Diagnose issues with Microsoft Teams Phone (Direct Routing, Operator Connect).

• Provide support for Cisco Webex Dedicated Instance (DI), Multi-Tenant (MT), and UCMC-G environments.

• Assist with Cisco CUCM, CUC, UCCX, and Expressway / MRA systems.

• Conduct advanced SIP troubleshooting, including CDR analysis, call flow tracing, and packet captures.

• Manage high-priority incidents from initiation to complete technical resolution.

• Deliver comprehensive technical findings to assist in RCA initiatives led by the Service Delivery Manager.

• Serve as the escalation authority for Tier II Network / UC Engineers.

• Use monitoring tools to detect performance issues.

⛳️ Requirements

• 5–7 years of experience in Unified Communications and Network Engineering.

• Practical experience with Microsoft Teams Phone System and Cisco Webex platforms.

• Proficiency in Cisco CUCM, CUC, UCCX, and SIP troubleshooting.

• Strong knowledge of routing and switching.

• Experience in supporting multi-vendor firewall platforms.

• Knowledge of NAC solutions (Cisco ISE, FortiNAC, ClearPass).

• Familiarity with the fundamentals of Azure and AWS networking.

• Advanced troubleshooting skills, including packet captures and log analysis.

• Experience in a Managed Services or ticket-driven work environment.

• Availability to work on weekends and/or during off-hours as required.

🏝️ Benefits

• Competitive salary.

• Excellent benefits.

• Exceptional work environment.

• Opportunities for professional development.