Ultrasound Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Install, maintain, troubleshoot, and repair Esaote ultrasound systems.

• Deliver professional, prompt, and effective technical services to foster customer relationships.

• Take ownership of customer satisfaction outcomes and service quality metrics within the designated territory.

• Acknowledge service requests within 15 minutes and schedule service activities within 24 hours.

• Achieve response time, service call completion, productivity, and utilization goals.

• Conduct preventive maintenance within 45 days of the target date.

• Identify equipment issues and independently complete routine service calls.

• Escalate complicated technical issues and work with Technical Support for resolution.

• Utilize and maintain electrical testing tools and service equipment.

• Manage replacement parts and service materials; return defective components with RMA documentation.

• Support Technical Support with insights on field failures, recurring problems, and priority customer locations.

• Complete and update service calls on a daily basis and submit weekly reports.

• Maintain precise service documentation and customer records.

• Oversee travel and business expenses while enhancing service efficiency.

• Provide backup depot repair assistance when necessary.

• Collaborate with Sales and Applications teams on installed-base programs, demonstrations, trade shows, and customer events.

• Identify customer needs and relay qualified opportunities to Sales.

• Share feedback on customer experiences, equipment performance, competitive activity, and market insights.

• Engage in company training and professional development activities.

• Keep updated knowledge of Esaote products, service procedures, and medical device service practices.

• Perform other assigned responsibilities.

⛳️ Requirements

• Associate degree in Electronic Technology, Biomedical Equipment Technology, or a related technical field, or equivalent military technical training and experience.

• Basic understanding of electronic technology, electrical systems, and troubleshooting principles.

• Skilled in using oscilloscopes, digital voltmeters, multimeters, soldering tools, and other electrical testing equipment.

• Capability to diagnose technical issues and perform routine repairs independently.

• Excellent customer service, communication, organization, and time management abilities.

• Ability to take responsibility for customer satisfaction and territory service performance.

• Effectively communicate with customers, clinical staff, and internal teams.

• Manage multiple service priorities and meet utilization expectations.

• Willingness and capacity to travel extensively throughout the Pacific Northwest and nearby regions, including overnight travel.

• Ability to work independently from a home-based location within the assigned territory.

• Valid driver's license and ability to fulfill company driving requirements.

• Preferred: prior field service experience supporting medical devices, diagnostic imaging systems, ultrasound equipment, or complex electromechanical healthcare technology.

• Preferred: experience collaborating directly with healthcare professionals in clinical settings.

• Preferred: experience managing a geographic service territory and achieving service performance targets.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Company-paid life insurance.

• Employee assistance program.

• Flexible spending account.

• 401(k) retirement plan.

• Company 401(k) matching.

• Paid time off.

• Paid company holidays.

• Opportunities for professional development and career advancement.

• Reasonable accommodations for qualified individuals with disabilities.