Trust & Safety Product Manager – AI Technology

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Define and implement the product strategy and roadmap for Trust & Safety features across AI-driven products and services.

• Convert user, business, policy, and regulatory requirements into actionable product specifications, priorities, and success metrics.

• Collaborate with engineering, data science, research, and design teams to create safety tools, workflows, and platform functionalities.

• Identify and evaluate risks associated with AI-generated content, misuse, harmful behavior, privacy issues, and model performance.

• Formulate product strategies for content moderation, detection, reporting, escalation, and enforcement.

• Leverage quantitative data, user research, and operational insights to pinpoint safety gaps and guide product decisions.

• Establish and track metrics for safety, product quality, and operational efficiency, utilizing insights to drive enhancements.

• Partner with Trust & Safety operations to comprehend review procedures, case trends, and automation opportunities.

• Work alongside legal, policy, compliance, and security teams to promote responsible product development and regulatory preparedness.

• Assess AI systems and safety measures, including their effectiveness, limitations, and possible unintended consequences.

• Oversee product launches, communications, and change management processes, ensuring teams are equipped to support new features.

• Clearly communicate priorities, product decisions, and progress to stakeholders throughout the organization.

• Stay informed about advancements in AI safety, online harms, Trust & Safety practices, and pertinent regulations.

⛳️ Requirements

• Professional experience in product management, preferably within technology, AI, online platforms, or Trust & Safety.

• Proven history of guiding products or features from discovery to launch and ongoing optimization.

• Familiarity with AI and machine learning concepts, including the opportunities and risks linked to AI-enabled products.

• Understanding of Trust & Safety, content moderation, online harms, platform integrity, or user protection.

• Ability to analyze product and operational data and utilize evidence for prioritization decisions.

• Experience in drafting product requirements and collaborating effectively with engineering, design, and data teams.

• Strong analytical, problem-solving, and decision-making abilities.

• Exceptional written and verbal communication skills, capable of articulating complex topics to diverse audiences.

• Confidence in engaging with cross-functional stakeholders, including technical, operational, and policy teams.

• Proficiency in managing competing priorities and delivering results in a fast-paced, dynamic environment.

• Sound judgment, meticulous attention to detail, and a conscientious approach to sensitive safety matters.

• Proficient in English, both written and spoken.

• Experience with experimentation, risk assessment, or safety evaluation is a plus.

• Familiarity with relevant AI, privacy, and online safety regulations is an advantage.

🏝️ Benefits

• Opportunity to influence Trust & Safety products for AI-driven technology.

• Collaborative engagement with product, engineering, research, policy, and operations teams.

• Significant involvement in enhancing user protection and promoting responsible AI practices.

• Professional growth in a rapidly changing technology and safety landscape.

• International and multidisciplinary workplace environment.

• Fully remote work arrangement.