Trust Operations, Consent Manager

This is a fully remote position, open to applicants in Alabama, +1 more state.

📋 Description

• Take ownership of the enterprise consent and preference management capabilities, focusing on strategy execution, operational model design, and continuous optimization.

• Establish standards and accountability for the capture, management, enforcement, and auditing of consent and preferences across all consumer interaction points.

• Serve as the primary business owner for consent and trust platforms (such as OneTrust), defining roadmaps, requirements, and metrics for success.

• Act as the final decision-making authority for operational issues, risks, and escalations related to consent and trust.

• Lead the implementation, configuration, and advancement of consent and trust platforms, with a strong ownership of OneTrust capabilities and integrations.

• Collaborate with IT and Marketing Technology to integrate consent enforcement into CRM, CDP, CMP, marketing automation, and activation workflows.

• Promote the adoption and proper usage of consent tools and processes across marketing, digital, and data teams.

• Assess new technologies, features, and regulatory requirements, translating these into enhancements for platforms and processes.

• Establish and oversee KPIs, controls, and monitoring for compliance with consent, data usage risks, and operational effectiveness.

• Proactively identify and address gaps, risks, and inefficiencies in trust operations, leading efforts for remediation.

• Ensure proper documentation, operating procedures, and audit readiness for all consent and trust processes.

• Incorporate continuous improvement practices to scale trust operations in alignment with business growth and personalization needs.

• Collaborate as a peer with leaders in Privacy, Legal, Security, Risk, and Marketing to operationalize regulatory and policy requirements.

• Influence enterprise decision-making by clearly communicating trade-offs, risks, and recommendations related to data usage and consent.

• Represent trust and consent operations in enterprise forums, initiatives, and technology governance bodies.

• Lead and mentor trust and consent professionals (e.g., Consent Analyst), establishing clear ownership, expectations, and accountability.

⛳️ Requirements

• A bachelor’s degree in business, marketing, communications, social sciences, or a related field.

• Over 8 years of experience in trust operations, consent management, privacy operations, marketing technology, or data governance.

• Proven experience in owning and leading enterprise-scale consent and preference management capabilities.

• Prior responsibility for platform ownership, operational models, and outcomes (not in advisory or support roles).

• At least 3 years of experience leading teams or managing significant operational domains.

• Extensive hands-on expertise with OneTrust, including consent, preference, and privacy modules.

• OneTrust certifications are strongly preferred (e.g., OneTrust Professional, Consent & Preferences, or equivalent).

🏝️ Benefits

• Paid Time Off programs.

• Health and welfare benefits including medical, dental, vision, life insurance, and Short- and Long-Term Disability.

• Flexible Spending Accounts for eligible healthcare and dependent care expenses.

• Family benefits including adoption assistance and paid parental leave.

• Defined contribution retirement plans with employer matching and additional financial wellness programs.

• Educational Assistance Program.