Trust and Safety Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Execute comprehensive fraud investigations from start to finish by assessing flagged accounts, analyzing identity, behavioral, and platform activity evidence, determining outcomes, and managing removals.

• Confirm identity and location indicators for flagged or high-risk accounts.

• Perform manual audits and evaluations, prioritizing cases based on risk and signal strength.

• Identify multi-accounting and account integrity misuse through linked accounts, device, location, and behavioral patterns.

• Utilize hypothesis-driven investigative techniques and generate replicable, auditable outcomes.

• Report emerging fraud trends, patterns of false positives/negatives, and gaps in rules to the fraud strategy team.

• Manage sensitive information in accordance with GDPR-compliant data handling and deletion protocols.

• Collaborate with Research Labs, Quality Strategy Architecture, and Forward Deployment Engineering to enhance tools and processes.

⛳️ Requirements

• Minimum of 5 years' experience in Trust & Safety, fraud/risk management, or identity-verification investigative roles.

• Hands-on experience with identity and fraud indicators, including device fingerprinting, IP/geolocation verification, document validation, or behavioral fraud assessment.

• Proven ability to identify patterns of multi-accounting and account integrity violations.

• Strong discipline in case documentation and evidence-supported case notes.

• Capability to prioritize investigation workloads based on risk and signal strength.

• Familiarity with GDPR or similar data privacy regulations related to case management and data retention/deletion.

• Experience in AI/ML data annotation, RLHF, or research operations workforce platforms is desirable.

• Exposure to rule-based fraud detection systems is advantageous.

• Knowledge of clustering and anomaly-detection methodologies related to fraud is beneficial.

• Experience with case management systems is a plus.

• A Bachelor's degree in Criminology, Law, Criminal Justice, Cybersecurity, Information Security, Data/Computer Science, or a related discipline is preferred.

• Equivalent practical experience in Trust & Safety, fraud investigations, or identity verification will be accepted in lieu of a degree.

• Relevant certifications such as CFE, CAMS, or IDV/identity risk vendor certifications are advantageous.

🏝️ Benefits

• Flexible remote work arrangement.

• Opportunity to collaborate with a globally distributed workforce.

• Engage with multilingual GenAI data and evaluation systems.

• Professional collaboration opportunities with Research Labs, Quality Strategy Architecture (QSA), and Forward Deployment Engineering.