Trilingual Customer Service Representative – English, French, Spanish

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Address customer inquiries through chat in a professional, prompt, and customer-oriented manner

• Support customers with product purchases, order status inquiries, service questions, and general assistance

• Resolve customer issues and deliver precise solutions while ensuring customer satisfaction

• Uphold a high standard of service quality in all customer interactions

• Keep abreast of products, policies, procedures, and industry developments

• Collaborate with Quality Analysts, Trainers, Team Leads, and Managers to achieve performance objectives and continuously enhance skills

• Adhere to communication protocols and use approved chat templates

• Properly document customer interactions in internal systems and databases

• Comply with schedules, productivity standards, and performance metrics

• Maintain professionalism, empathy, and courtesy in all customer engagements

⛳️ Requirements

• English proficiency: C1 or higher

• French proficiency: C1 or higher

• Prior experience in customer service, customer support, call center, chat support, or a similar customer-facing position

• Outstanding written communication and interpersonal abilities

• Strong problem-solving skills and meticulous attention to detail

• Capability to work independently in a remote setting

• Comfortable utilizing multiple software platforms and customer service tools simultaneously

• Reliable internet connection and an appropriate home office setup

• Full schedule availability is required

• Familiarity with CRM or customer service management systems is preferred

• Experience providing support via live chat is preferred

• Previous experience in a fast-paced customer service environment is preferred

• High school diploma / Educación Media

🏝️ Benefits

• 100% remote position

• Opportunity to collaborate with an international team

• Continuous training and professional development

• Dynamic and customer-centric work atmosphere