Trilingual Customer Service Representative – English, French, Spanish

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Address customer inquiries via chat with professionalism, promptness, and a customer-centric approach.

• Support customers with product purchases, inquiries regarding order status, service questions, and general assistance.

• Diagnose customer issues and offer precise solutions while ensuring a high level of customer satisfaction.

• Uphold exceptional service quality in all interactions with customers.

• Keep abreast of products, policies, procedures, and trends within the industry.

• Work in collaboration with Quality Analysts, Trainers, Team Leads, and Managers to achieve performance targets and enhance skills continually.

• Adhere to communication protocols and employ approved chat templates.

• Methodically document customer interactions within internal systems and databases.

• Comply with schedules, productivity standards, and performance indicators.

• Exhibit professionalism, empathy, and courtesy throughout customer engagements.

⛳️ Requirements

• Proficient in English at a C1 level or higher.

• Proficient in French at a C1 level or higher.

• Prior experience in customer service, customer support, call center operations, chat support, or a comparable customer-facing position.

• Exceptional written communication and interpersonal abilities.

• Strong problem-solving skills and keen attention to detail.

• Capability to work independently in a remote setting.

• Proficient in using various software platforms and customer service tools concurrently.

• A reliable internet connection and an appropriate home office arrangement.

• Full schedule availability is mandatory.

• Familiarity with CRM or customer service management systems is preferred.

• Experience in providing support through live chat is preferred.

• Previous experience in a fast-paced customer service environment is preferred.

• High school diploma or equivalent (Bachillerato / Educación Media).

🏝️ Benefits

• Fully remote position.

• Chance to work with a diverse international team.

• Continuous training and professional growth opportunities.

• Engaging and customer-oriented work atmosphere.