Trial Program Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Manage Trial Program applications for a specific region, ensuring precise data entry and prompt submission of documentation.

• Engage professionally and effectively with customers, clinical teams, families, and internal personnel.

• Assist customers and their teams with subsequent steps after trial decisions, including initiating returns when necessary.

• Confirm eligibility and/or benefits for trial devices via web portals, phone communications, and third-party software.

• Adhere to established Trial Device Program and departmental guidelines and procedures.

• Attend and actively contribute to mandatory meetings.

• Support regional team members with data entry, benefit verification, and order confirmation tasks.

• Guide customers throughout the process of trialing communication devices.

⛳️ Requirements

• A high school diploma or GED is required.

• A minimum of one year of customer service experience is necessary.

• Experience in a medical office is preferred.

• Proficiency in Microsoft Word, Excel, and Outlook is highly recommended.

• Strong interpersonal skills, teamwork abilities, and customer service orientation.

• Excellent verbal and written communication skills.

• Highly organized with strong time management skills and attention to detail.

• A service-oriented mindset that prioritizes customer satisfaction and success.

• Ability to be flexible and adaptable in a dynamic, fast-paced environment.

• Capability to maintain professionalism, positivity, and accuracy in high-stress situations.

• Ability to work independently while effectively collaborating with a team.

🏝️ Benefits

• Mission-driven work enabling individuals to experience communication and connection through AAC device trials.

• Cooperative team environment.

• Opportunities for professional growth in healthcare processes, customer support, and cross-functional collaboration.