Triage and Support Officer – Bank

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide outstanding customer service while handling client referrals via phone and electronically.

• Accurately enter client referral information into the database.

• Encourage service users to reach their health objectives.

• Conduct screenings to the highest standards in line with the NHS Code of Practice.

• Work with the National Diabetes Prevention Programme team and partner organizations to establish referral pathways and achieve targets.

• Prioritize essential tasks based on service requirements.

• Contribute to new initiatives and service enhancements within Thrive Tribe services.

• Adhere to Information Governance and Clinical Governance laws, requirements, and guidelines.

• Support the promotion and advancement of Thrive Tribe’s organizational culture and values.

⛳️ Requirements

• Exceptional customer service and communication abilities.

• Compassionate and caring disposition.

• Experience in assisting clients to adopt healthy lifestyle choices is a plus.

• Capability to work remotely from home.

• Eligibility to work in the UK.

• Ability to attach a CV and cover letter when submitting an application.

🏝️ Benefits

• Flexible working arrangements.

• Customized health and wellbeing support, including access to life coaching.

• Online counseling services.

• Opportunities to engage in physical activities with colleagues.

• Chances for learning, development, leading projects, and career advancement.

• Regular career development discussions.

• Annual Challenge Weekend and ThriveFest events.

• Peer recognition platform to acknowledge colleagues' excellent work.

• Support from the Employee Experience team.

• All necessary equipment to perform the role will be supplied.

• Additional performance-related bonuses.