Travel Team Lead

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Assist the manager with daily leadership tasks.

• Establish and nurture relationships with clients and travel vendors.

• Investigate and address traveler service issues during their journey.

• Provide exceptional customer service.

• Efficiently organize and manage workload within assigned shift hours.

• Collaborate with the manager to ensure the team achieves its service level agreements (SLAs).

• Act as a positive role model for the entire team.

• Meet regularly with the manager to assess operational progress and set goals.

• Actively participate as a team member and assist with customer service tasks.

• Investigate and offer solutions to travel-related issues.

• Carry out other assigned responsibilities.

⛳️ Requirements

• Capability to foster and maintain strong, effective relationships with clients and relevant travel suppliers.

• Proficient in researching and resolving traveler service concerns during their trips.

• Excellent customer service abilities.

• Strong time management skills.

• Professional demeanor while interacting with department staff and clients.

• Ability to meet established service level agreements (SLAs).

• Familiarity with airline rules and regulations, domestic tariffs, and other industry standards.

• Understanding of U.S. federal travel regulations and requirements related to U.S. government contractors, including the FAR and Fly America Act.

• If you require an accommodation, please contact the People Operations Department.

🏝️ Benefits

• Comprehensive health insurance options.

• Paid time off and holidays.

• Opportunities for professional development and advancement.

• Flexible working hours.

• Employee discounts on travel-related services.