Travel Team Lead

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Assist the manager with daily leadership duties.

• Establish and maintain effective, productive relationships with clients.

• Develop and sustain strong, collaborative relationships with relevant travel suppliers.

• Investigate and address traveler service issues during their journey as swiftly as possible.

• Provide outstanding customer service.

• Efficiently manage and organize tasks during assigned shift hours.

• Collaborate with the manager to ensure the team fulfills its service level agreements (SLAs).

• Act as a positive role model for the entire team.

• Regularly meet with the manager to assess operational progress and set goals.

• Research and propose solutions for travel-related challenges faced by clients.

• Make travel arrangements in accordance with applicable airline regulations, domestic tariffs, and industry standards.

• Perform additional duties as assigned.

⛳️ Requirements

• Capacity to cultivate and sustain strong, productive relationships with clients and relevant travel suppliers.

• Capability to research and resolve en-route traveler service issues.

• Excellent time management skills to efficiently organize and process workload during designated shift hours.

• Professional demeanor when engaging with department personnel and clients.

• Understanding of airline rules and regulations, domestic tariffs, and other industry standards.

• Familiarity with U.S. federal travel regulations and requirements applicable to U.S. government contractors, including the FAR and Fly America Act.

• Ability to actively participate as a team member and assist with all customer service-related functions.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible work schedule options.

• Employee discounts on travel services.