Travel Pay Solutions Engineer – LatAm

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Responsible for the technical onboarding of new Travel Pay clients, including corporate registration, real card number (RCN) setup, and alias configuration.

• Manage custom data fields (up to 29 fields per template), MCC-based restrictions, purchasing groups, and approval flows.

• Prepare and send registration documentation to Mastercard, coordinate with Mastercard implementation managers, and manage onboarding forms for VCN operations.

• Serve as the primary operational contact for inquiries about product capabilities, providing structured and reasoned responses, and supporting pre-sales configuration proposals.

• Resolve operational incidents related to rejected VCNs, reconciliation mismatches between reservation records and transactions, and enriched data configuration (Smart Data / CDF3).

• Document SOPs and logs in Google Drive or similar tools to transition from ad-hoc tasks to a structured and scalable operational flow.

⛳️ Requirements

• Proficiency in English and Spanish.

• 2–4 years of experience in solution engineering, technical implementation, or technical account management within fintech, payments, or travel technology.

• Proven experience in managing structured B2B onboarding processes involving multiple stakeholders (client, provider, platform).

• Familiarity with corporate travel payment ecosystems (TMCs, OTAs, GDS) is a significant advantage.

• Experience with Mastercard commercial payment products (e.g., ICCP, VCN programs, CTA structures) or equivalent platforms is desirable.

• Ability to operate complex configuration platforms with high accuracy and meticulous attention to detail.

• Experience or interest in AI tools to automate workflows for enhancing operational efficiency.

• Excellent verbal and written communication skills to interact with international partners.

• Adaptability to fast-changing environments and comfort working in ambiguity.

🏝️ Benefits

• Competitive salary and stock options (ESOP) from day one.

• Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language).

• Annual learning budget and accelerated internal development paths.

• High ownership environment: we move fast, learn quickly, and raise the bar — together.

• Smart and ambitious teammates — low ego, high impact.

• Flexible vacation and hybrid work model focused on results.