Travel Operations Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Load passive segments into Sabre GDS and/or Tramada; incorporate costings and prepare documentation for clients.

• Issue, reissue, and process refunds for airline tickets in accordance with fare rules and airline policies.

• Provide guidance on visa requirements, travel documentation, insurance, and regulations pertaining to destinations.

• Maintain comprehensive client profiles to enhance the personalized service experience.

• Monitor bookings for schedule alterations and proactively communicate updates.

• Accurately record bookings, preferences, and communications within the booking system.

• Achieve agreed service level agreements (SLAs) and turnaround times.

• Manage payment processing, invoicing, and reconciliation in line with financial procedures.

⛳️ Requirements

• Experience with Sabre GDS is mandatory.

• Familiarity with Tramada is beneficial but not a requirement.

• Background in travel agency or airline operations is preferred.

• Strong attention to detail and proficiency in written English.

• A reliable home office setup with stable internet connectivity.

• Flexibility to work during Australian business hours (AEST).

🏝️ Benefits

• Opportunity to work in a dynamic and supportive environment.

• Access to ongoing training and professional development.

• Competitive salary and performance-based incentives.