Junior Customer Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Offer assistance and training to new users of the Torneo application.

• Interact with users in a clear, professional, and supportive manner.

• Enter, verify, and update sports data within the Torneo application.

• Monitor and promptly address data discrepancies.

• Work alongside senior data specialists to maintain data integrity.

• Help in the triage and resolution of any reported bugs in the application.

• Participate in continuous improvement initiatives for data processes and application performance.

⛳️ Requirements

• Prior experience in customer support, user support, operations, or a related field.

• In-depth knowledge of sports, particularly football, including major competitions, clubs, players, and fundamental competition structures.

• Understanding of sports statistics and major sports leagues, whether through professional experience or a strong personal interest.

• Exceptional attention to detail and a high level of accuracy in data management.

• Basic knowledge of data management tools and software, with a willingness to learn.

• Strong written communication skills and a professional demeanor in user support.

• Good collaboration skills and the ability to adhere to internal procedures.

• Proficient in English, both written and spoken.

• Availability to work mainly on weekends, with some occasional weekday shifts.

🏝️ Benefits

• Fully remote work environment.

• Flexible part-time arrangement.

• Opportunity to transition to a full-time position.