Customer Support Agent, English Speaking

This is a fully remote position, open to applicants in Latvia.

📋 Description

• Managing customer inquiries through live chat and email with clarity, empathy, and precision.

• Identifying and resolving issues related to orders, shipping, and accounts.

• Assisting merchants in setting up their stores and maximizing their use of the platform.

• Recognizing patterns and trends to address problems at their source rather than merely treating symptoms.

• Collaborating with your team by sharing knowledge, providing context for escalations, and ensuring the flow of information.

⛳️ Requirements

• Exceptional written and verbal English skills – clear, structured, and easy to understand.

• Composure under pressure – maintaining a level-headed approach when dealing with frustrated customers.

• A strong sense of ownership – your instinct is to resolve issues rather than passing them along.

• Inquisitiveness – you ask questions, conduct research, and seek to understand how things operate.

• A collaborative mindset – sharing information, assisting colleagues, and proactively addressing problems.

• Full-time availability for shift work, including evenings and/or weekends.

• Legal authorization to work full-time (40 hours per week) in Latvia.

• Nice to have – but not mandatory: prior customer service experience or knowledge of e-commerce or print-on-demand.

🏝️ Benefits

• A company-issued laptop.

• Private health insurance coverage.

• Two additional paid days off to focus on your mental or physical health.

• One extra paid day off to celebrate your birthday or any personal occasion of your choice.

• Opportunities for internal and external learning.

• Access to mentorship, internal gatherings, and hackathons, both onsite and online.

• Design and order your own merchandise using our platforms with an employee discount.

• Memorable team-building events and parties!