This is a fully remote position, open to applicants in South Africa.

• Master internal systems such as Axus, TripSuite, TravelJoy, and Constant Contact.

• Develop, enhance, and optimize SOPs and templates to improve workflow efficiency.

• Review itineraries with a keen eye for detail—while suppliers may overlook items, you won’t.

• Send VIP communications to hotel General Managers, including client preferences and arrival information.

• Handle trip payments, commission invoicing, and monitor outstanding payments.

• Oversee travel insurance sales, including quoting policies and maintaining accurate records.

• Follow up with partners after trips to provide feedback and strengthen relationships.

• Create engaging social media posts and videos by repurposing content from newsletters.

• Develop onboarding documentation to support future team expansion.

• Deliver luxury-level concierge support, focusing on small details that make a significant impact.

• Highly detail-oriented with an inherent pursuit of perfection.

• Proficient in written and spoken English for effective client communication and itinerary proofreading.

• Ability to identify gaps, errors, and inconsistencies proactively.

• Experience in operations, administration, and client-facing roles.

• Comfortable learning and utilizing tools such as Canva, travel platforms, and CRMs.

• Capable of taking ownership of trips from post-booking until departure.

• Preferred qualifications: Background in travel, hospitality, or luxury services.

• Experience in itinerary building or similar coordination tasks.

• Basic skills in marketing or social media support.

• A mindset geared towards process improvement with a history of organizing workflows and creating SOPs.

• $2,200-2,500 per month.

• Work remotely as long as deadlines are met and you are available for scheduled calls.

• Opportunities for growth in hours, responsibilities, and compensation based on performance and interest (if part-time).

Travel Operations Manager

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