Travel Counselor, English and Spanish

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide travel advice and make arrangements for corporate clients, individuals, and groups.

• Conduct analysis and research on various travel options.

• Anticipate traveler needs proactively and promote additional services.

• Organize and reserve domestic and international business travel via air, road, rail, and accommodations.

• Utilize the Amadeus Global Distribution System effectively.

• Ensure adherence to customer travel policies, service-provider guidelines, and regulatory standards.

• Employ positive telephone service techniques.

• Address special requests from customers.

• Collaborate with team members to coach, mentor, and provide constructive feedback to enhance service quality.

• Participate in the After Hours team within a shared customer environment.

⛳️ Requirements

• Proficient in GDS (Amadeus) with at least 1 year of relevant experience.

• Excellent communication skills in English, both written and verbal.

• Proficiency in Spanish and any other European language is considered an advantage.

• Strong attention to detail.

• Commitment to integrity and safeguarding personal traveler information.

• Deep understanding of the travel industry.

• Experience in business travel, leisure travel, or airline reservations.

• Ability to resolve customer issues swiftly and independently, or in collaboration with suppliers.

• Strong teamwork skills and receptiveness to feedback.

🏝️ Benefits

• Flexible benefits tailored to the specific needs of each country.

• Comprehensive health and welfare insurance plans.

• Retirement savings programs.

• Parental leave provisions.

• Adoption assistance services.

• Wellbeing resources available for employees and their immediate families.

• Travel discounts and weekly offers from major travel providers for flights, hotels, cruises, and car rentals.

• Access to over 20,000 courses on the learning platform.

• Leadership development courses.

• Priority consideration for new job openings for internal candidates.

• Opportunities to join Global Inclusion Groups.