Financial Counselor

This is a fully remote position, open to applicants in United States.

📋 Description

• Register patients in advance and provide financial counseling and scheduling as necessary.

• Reach out to patients concerning discrepancies in insurance coverage, options for rescheduling, and the financial assurance of scheduled services.

• Oversee self-pay, Medicare, and other Financial Counseling work queues, including managing Medicare days and lifetime reserve forms.

• Contact patients for Point of Service collections and appropriately post payments.

• Assess insurance eligibility and inform patients about their coverage, benefits, and financial responsibilities.

• Work collaboratively with Scheduling, Ancillary Departments, Insurance Verifiers, Billing, Collections, Enterprise Management, Customer Service, and third-party vendors.

• Calculate and clarify expected service charges, payer amounts, and patient liabilities.

• Record relevant account information in patient records.

• Outline payment options and financial assistance, and establish payment plan installments in line with policy.

• Meet with patients to address post-service billing concerns and facilitate complaints, ensuring service excellence.

• Offer financial counseling to patients and their families during hospital stays.

• Provide financial assistance and education while facilitating required paperwork.

• Review educational materials provided by management.

⛳️ Requirements

• A High School Diploma or GED is mandatory.

• At least 1 year of experience in Revenue Cycle is required.

🏝️ Benefits

• A comprehensive range of benefits available for eligible employees.