Travel Contact Centre Sales Consultant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Achieve monthly sales goals while promoting outstanding customer service metrics.

• Operate with both speed and efficiency, while consistently demonstrating compassion and care in every interaction.

• Address any booking challenges calmly and empathetically.

• Differentiate your service to create a uniquely G experience for our travelers.

• Engage with prospective travelers through both phone and email communication.

• Ask insightful questions to understand the needs of each individual traveler.

• Recommend and sell the appropriate trip for the traveler based on their requirements, including any additional services that could enhance their experience.

• Ensure adherence to proper booking processes and procedures to minimize risk and reduce error rates.

• Always act with the intention of providing a life-changing experience.

• Be an essential part of G Adventures' incredible company culture and uphold the G Adventures Core values.

• Forge meaningful connections with both the global team (which includes over 100 GCOs) and your travelers.

⛳️ Requirements

• At least 1 year of front-line sales experience, driven by revenue targets and service KPIs.

• A passion for sales and travel.

• Familiarity with a GDS system, preferably Amadeus.

• Exceptional selling abilities and outstanding customer service skills are essential.

• Excellent verbal and written communication skills.

• Strong problem-solving and complaint resolution capabilities.

• Extensive geographical knowledge and travel experience.

• Flexible and energetic, able to work independently as well as collaboratively in a team setting.

• Willingness to work varying shifts and weekends as necessary.

• Proficient in navigating and using a variety of computer systems quickly and effectively.

• Understanding of and alignment with G Adventures’ Core Values.

• Enjoy being part of a global team.

🏝️ Benefits

• Competitive Total Rewards Package, including exclusive travel perks!

• Additional days off, including on your birthday!

• Vacation time for you to recharge.

• Enhanced Parental Leave.

• Meaningful Employee Recognition Program.

• Learning and Growth Opportunities.

• Employee Resource Groups *Applicable based on location*.