Travel Consultant – Team Lead

This is a fully remote position, open to applicants in Alabama, +24 more locations.

📋 Description

• Oversee all facets of travel management for clients

• Act as the team leader for a set of accounts under the guidance of operations management

• Identify destinations, transportation options, travel dates, financial factors, and accommodations via various communication methods

• Arrange and issue domestic and international airline itineraries, hotel bookings, and transportation reservations through a GDS system

• Provide assistance to agents with booking inquiries and serve as a subject matter expert and first-level support

• Facilitate daily operations for assigned accounts

• Escalate concerns to management when necessary

• Aid in agent training concerning accounts, policies, and procedures

• Execute Sabre spectra transactions in line with contractual obligations

• Manage queue operations and ensure tasks are completed within Service Level Agreements

• Confirm that tickets are issued and assist with issuance when required

• Identify opportunities for process and workflow efficiencies and training; suggest enhancements to management

• Revise job aids and account documentation

• Serve as the client liaison in the absence of management

• Investigate customer service issues until resolved

• Respond to client calls and emails for new travel arrangements and itinerary modifications

• Utilize Sabre to book and issue airline, hotel, car, and other reservations

• Daily review of queues for accuracy and ticket completeness

• Maintain service programs including preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals

• Provide travel expertise and quotes for both domestic and international travel

• Interpret fare regulations and understand Open Skies and FAA rules

• Achieve management-defined KPIs, productivity goals, transaction targets, attendance, and scheduling requirements

• Communicate with airlines regarding flight modifications, seating arrangements, and upgrades

• Adhere to ADTRAV policies, procedures, and approved workflows

• Deliver professional, empathetic customer service and problem-solving

• Collaborate with agents and staff to assist travelers

• Engage in continuous industry training

• Uphold ADTRAV values and nurture positive relationships with employees, partners, vendors, and clients

• Perform additional assigned responsibilities

⛳️ Requirements

• High school diploma or equivalent is required

• Minimum of 2 years of experience in booking domestic and international travel; complex international travel experience is a plus

• Experience as a senior travel consultant or mentor is an advantage

• Strong international expertise in geographical locations and rate structures

• Proficient in using a GDS System; Sabre is required, Amadeus is a bonus

• In-depth knowledge of city, airline, hotel, and car rental codes

• Familiarity with federal travel regulations, the Fly America Act, and the Open Skies Agreement

• Strong computer and typing capabilities, including quick navigation between programs and use of shortcut keys

• Proven experience learning and utilizing technology and multiple applications and monitors simultaneously

• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Teams

• Outstanding customer service abilities

• Exceptional English verbal and written communication skills, including business writing, grammar, and proofreading

• Strong listening and interpersonal abilities

• Capability to maintain composure, professionalism, and confidentiality in sensitive or complex travel scenarios

• High attention to detail and accuracy, with the ability to spot discrepancies and resolve issues proactively

• Highly organized, self-driven, and adept at managing multiple priorities with minimal oversight

• Strong problem-solving and critical-thinking capabilities

• Excellent time management and organizational skills

• Ability to communicate ideas effectively and remain receptive to coaching, feedback, and direction

• Leadership qualities to inspire, communicate, and provide constructive feedback

• Discretion and judgment in offering feedback, guidance, clarification, and training

• Professionalism, collaboration, and a positive attitude

• Ability to work remotely while fulfilling company home office and productivity expectations

• Capacity to sit and work at a computer for extended durations without leaving the workstation

• Ability to uphold the confidentiality of company and client information

• Availability Monday-Friday, from 7 am to 7 pm CT

• Willingness to work some overtime, weekends, and holidays as required

• Ability to successfully pass a credit, criminal, and/or employment reference background check

🏝️ Benefits

• Quarterly bonuses based on achieving specified KPIs

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Flexible Spending Accounts

• 401(k)

• Paid time off (PTO)

• Remote work arrangement