Travel Consultant

This is a fully remote position, open to applicants in California.

📋 Description

• Provide travel advice and arrangements for corporate clients, including both individuals and groups.

• Perform analyses and research on travel alternatives, while proactively anticipating the needs of travelers to promote additional services.

• Organize and book domestic and international business travel across various complexities, covering air, road, rail, and accommodation options.

• Ensure adherence to the agreed travel policies of customers, as well as service provider regulations and compliance standards.

• Utilize effective telephone service techniques and respond to specific customer requests.

• Work collaboratively within your team to coach, mentor, and offer constructive feedback aimed at enhancing service quality.

⛳️ Requirements

• A strong commitment to excellence in client service, including the proactive anticipation of client needs.

• Proficiency in Global Distribution Systems (GDS), specifically Sabre.

• Comprehensive knowledge of international travel.

• Experience in servicing clients via phone and email.

• Professional communication skills, both written and verbal.

• Strong attention to detail.

• Integrity in handling personal traveler information.

• A solid understanding of the travel industry, including experience in business travel, leisure travel, or airline reservations.

• Ability to resolve customer issues efficiently and independently or in collaboration with suppliers.

• Team-oriented attitude with a willingness to accept feedback.

• Availability to work weekends, as our Traveler Care unit operates 24/7.

🏝️ Benefits

• Health and welfare insurance plans.

• Retirement programs.

• Parental leave.

• Adoption assistance.

• Wellbeing resources to support you and your immediate family.

• Travel perks: weekly deals from major travel providers.

• Access to a library of over 20,000 courses on our learning platform.