Travel Claims Examiner, Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for reporting claims and starting the claims process.

• Independently manage travel claims in line with relevant policies.

• Collect vital information and evaluate eligibility for coverage.

• Handle incoming calls from and make outgoing calls to claimants and suppliers.

• Communicate insights to claimants while delivering outstanding customer service.

• Achieve set performance standards for both quantity and quality in claims processing.

• Stay informed about Plans and utilize this knowledge in claims payment, customer service, and other job responsibilities.

⛳️ Requirements

• Capability to read, analyze, and interpret general business documents, technical procedures, benefit plans, and regulations.

• Ability to operate independently within established frameworks.

• Strong time management abilities.

• Exceptional interpersonal, verbal, and written communication skills.

• Intermediate proficiency in Microsoft Office applications.

• Skill in resolving problems and issues.

• Ability to thrive in a dynamic, team-oriented environment.

• Ensure compliance with HIPAA regulations.

🏝️ Benefits

• Medical/Rx insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Employee Stock Purchase Plan (ESPP)

• 401k

• Student Loan Assistance

• Tuition Reimbursement

• Complimentary Mental Health & Enhanced Advocacy Services

• Paid Time Off

• Holidays

• Discounts from Preferred Partners