Travel and Customer Service Coordinator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist Global Study Managers in the planning and execution of ongoing clinical trial studies.

• Oversee travel and transportation budgets for trial participants.

• Engage with vendors and internal team members to discuss trial participant needs.

• Aid hospital or clinical personnel with participant enrollments and scheduling of visits.

• Provide timely responses to inquiries from trial participants and hospital/clinical personnel.

• Manage communications with patients regarding air, hotel, and ground arrangements.

• Ensure data accuracy, establish databases, and transfer information between internal systems.

• Generate reports as needed.

• Collaborate with the Global Study Manager to assess client and patient requirements and requests.

• Play a role in managing projects profitably through effective work processes.

⛳️ Requirements

• Bachelor’s Degree or equivalent professional experience.

• Proficiency in both Spanish and English is required; additional languages are a plus.

• Preferred 2+ years of experience in the travel and/or pharmaceutical industry.

• Familiarity with Microsoft Office applications.

• Quick and efficient learner of new procedures.

• Highly organized with a strong focus on planning; skilled in prioritizing tasks and following up.

• Excellent communicator across departments.

• Decisive and reliable in decision-making processes.

• Must have a home office setup with a personal computer and telephone.

• Required: Updated operating system, antivirus software, and password-protected devices.

• Note: Chromebook is not supported.

🏝️ Benefits

• Part-time schedule, potentially up to 25 hours per week.

• Work remotely from home.

• Compensation on an hourly basis.

• Flexible work arrangements are implied by the part-time, hourly contract structure.