Customer Support Representative

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver real-time customer assistance and troubleshooting through phone, chat, and video platforms.

• Conduct product demonstrations and onboarding sessions.

• Analyze clinic requirements and resolve customer issues effectively.

• Support practitioners in maximizing the benefits of Jane’s practice management software.

• Assist customers with scheduling, charting, payments, telehealth, insurance, and various product functionalities.

• Adapt communication strategies to meet the needs of customers with varying levels of software proficiency.

• Operate in a high-volume setting while ensuring quality and efficiency.

• Engage in collaborative efforts during in-person co-working days and joint projects.

• Pursue development towards subject-matter expertise, systems and strategy, or leadership career trajectories.

⛳️ Requirements

• Must currently reside in the UK.

• Must possess the legal right to work in the UK without employer sponsorship.

• Jane is unable to assist with relocation, visa sponsorship, or employment through a third party or employer of record.

• Capability to provide live support and troubleshooting via phone, chat, and video.

• Ability to lead demonstrations and onboarding sessions.

• Experience working in a fast-paced, high-volume, customer-facing environment.

• Flexibility to adapt to changing priorities and real-time task assignments.

• Comfort in learning and utilizing multiple complex tools concurrently.

• Interest in understanding software functionality and tailoring communication to various learners.

• Willingness to receive coaching and regular feedback.

• Previous experience with or a desire to attend conferences and trade shows is advantageous.

🏝️ Benefits

• Annual salary increases on each work anniversary.

• Comprehensive private healthcare coverage, including medical, dental, and vision, through Bupa for the employee and dependants.

• Income protection covering 75% of salary up to £100,000 during long-term illness or injury, in addition to Statutory Sick Pay.

• Life insurance providing 4x annual salary coverage up to age 65 through Legal & General.

• 20 days of holiday in addition to bank holidays.

• A day off for your birthday if it falls on a workday.

• 3 additional paid days during the Christmas period.

• Participation in Jane’s Stock Option Plan (JSOP).

• Fully remote UK team.

• In-person co-working days held every 2–3 months.

• Opportunities for career development and various career paths.

• Ongoing coaching and regular feedback.