Patient Support Specialist – Tier 1

This is a fully remote position, open to applicants in Spain.

📋 Description

• Manage incoming patient inquiries through calls, email, and chat.

• Assist patients with their prescriptions, pharmacy needs, billing, documentation, and general questions regarding the platform.

• Refer complex or unresolved issues to the relevant internal teams.

• Monitor open cases and proactively follow up.

• Maintain clear, calm, and empathetic communication to keep patients informed.

• Accurately document all interactions in internal systems.

• Adhere to internal processes, service level agreements (SLAs), and privacy regulations.

• Collaborate closely with internal stakeholders to ensure quick resolution of cases.

⛳️ Requirements

• Advanced (C1-C2) proficiency in English is mandatory.

• Minimum of 2 years of relevant experience in customer support, patient support, or a similar client-facing remote position.

• Excellent communication, problem-solving, and multitasking abilities.

• Capacity to remain professional in high-pressure or emotionally charged situations.

• Strong sense of empathy, ownership, and attention to detail.

• Quick learning capability for new tools, workflows, medical terminology, and product logic.

• Full availability to work a designated schedule, including weekend shifts, in alignment with US Pacific Time.

• Flexibility to adjust to a different schedule during the initial training phase.

• Willingness to work under a B2B contract arrangement.

• Must have access to a personal computer and a stable internet connection.

• Ability to perform effectively in a fully remote work environment.

• Experience in healthcare, telemedicine, or mental health is advantageous.

• Familiarity with HIPAA, EHR, or CRM systems is a plus.

• Experience in supporting US customers is a plus.

🏝️ Benefits

• Competitive salary in USD.

• Defined opportunities for career advancement.

• Health bonus granted after the probationary period.

• Compensation for sports and wellness activities.

• 19 paid vacation days each year.

• 3 additional wellness days annually.

• Paid sick leave for the first 5 working days.

• Gifts to commemorate significant life events.

• In-person team meetings and corporate events.

• Fully remote work from any EU country under a B2B model.