Transportation Care Coordinator

This is a fully remote position, open to applicants in Alabama, +12 more locations.

📋 Description

• Manage a high volume of inbound and outbound calls from members and facilities.

• Assist members in scheduling non-emergency medical transportation services.

• Provide outstanding customer service during escalated or complex interactions with members.

• Engage with members to comprehend their needs and recommend suitable transportation options.

• Communicate in a clear and professional manner utilizing strong verbal communication skills.

• Adjust approach according to a diverse range of member personalities, needs, and situations.

• Employ positive and empathetic language to represent the company in a professional light.

• Maintain professionalism, availability, and concentration during scheduled work hours.

• Participate in systems training, live remote sessions, and day shift training.

⛳️ Requirements

• Completion of high school education.

• At least 2 years of customer service experience in a call center setting (preferred).

• Familiarity with diagnosing and troubleshooting technology (preferred).

• Exceptional written and verbal communication skills.

• Openness to learning and adapting to new challenges.

• Professional demeanor and respect towards colleagues and clients.

• Accountability for tasks, deadlines, quality, schedules, and issue resolution.

• Dedicated workspace at home, preferably a separate room with a door.

• Adequate space to arrange the workstation.

• Capability to connect to the internet via a hardwired connection from the router to the laptop.

• Consistent and reliable high-speed internet connection.

• Access to three power outlets.

• Ability to engage in video or phone meetings and remain accessible during scheduled hours.

• Commitment to a 40-hour workweek.

• Mandatory 100% attendance during the training period.

🏝️ Benefits

• Paid training.

• Provision of equipment.

• Health, dental, vision, and life insurance available.

• 401(k) plan.

• Daily Pay option after 30 days of employment.

• Employee assistance program.

• Subsidy for gym memberships.

• Referral program.

• Culture that emphasizes promotion from within.