Training Operations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the daily operational workflow for all Instructor-Led Training (ILT) programs centered on crane and rigging.

• Ensure the success of contractors and complete course closeouts punctually.

• Manage any process or customer remediation requirements related to certificates.

• Collaborate with the Accounting team to enhance ILT payment timelines during closeouts.

• Oversee and maintain ILT Operations systems, processes, files, and data.

• Guarantee the integrity of course, student, and financial data for accurate reporting.

• Ensure precise and timely shipping for ILT programs.

• Handle inventory, logistics, fulfillment, supply chain, travel, shipping, industry certifications, and relevant performance metrics for ILT and the Bookstore.

• Initiate process improvement projects and document ILT processes for scalability.

• Manage the in-person/on-site experience for ILT programs in collaboration with training leadership and training center partners.

• Schedule, manage, confirm, cancel, and reschedule training center events along with related communications.

• Oversee curriculum versioning and provide support for inventory management.

• Maintain accuracy in product and packing lists within NetSuite.

• Collaborate with Industrial Service Delivery to ensure accuracy in Salesforce.

• Ensure proper enrollment of students in the LMS.

• Maintain detailed information on Industrial Services products across various software systems, including descriptions, packing lists, curriculum versions, field advisory services, bookstore, FoRE, and instructor skills matrix.

⛳️ Requirements

• A minimum of 3 years of experience in training operations, logistics, supply chain, or a comparable operations role supporting Instructor-Led Training (ILT) or professional services.

• Familiarity with the complete ILT program lifecycle is preferred.

• Proven experience in managing logistics, inventory, fulfillment, and supply chain operations with a focus on accuracy and organization.

• Proficient in enterprise systems such as NetSuite and Salesforce.

• Capability to maintain data integrity and enhance operational workflows.

• Experience in documenting processes, creating Standard Operating Procedures (SOPs), and developing enablement materials.

• Strong written and verbal communication skills.

• Ability to collaborate across teams and manage external contractors and vendors.

• Comfortable utilizing technology, automation, and AI tools to boost operational efficiency and scale processes.

• Must possess authorization to work in the United States for any employer without restrictions.

• Must be a resident of the United States.

• Required to complete I-9 and E-Verify processes upon employment.

• Must pass a post-offer background check and drug and alcohol screening.

• Additional verification requirements may include driver eligibility and record, credentials, education, employment history, references, or credit history.

🏝️ Benefits

• Opportunities for career development in a dynamic, high-growth environment.

• Remote-first work culture with flexible hours.

• Annual learning reimbursement program.

• Family-friendly policies that support work-life balance.

• 3 weeks of paid time off (PTO).

• 1 week of Winter Break.

• Holidays and sick days.

• Comprehensive medical insurance.

• Vision insurance coverage.

• Dental insurance plans.

• 401(k) matching contributions.

• Options for private company equity.

• Resources for mental and physical health.

• Engaging social events.