Training Operations Intern

This is a fully remote position, open to applicants in Germany.

📋 Description

• Organize and schedule training sessions with trainers and clients across various enterprise projects concurrently

• Collaborate with trainers regarding upcoming sessions, preparation requirements, and logistics

• Facilitate meetings between the internal team, trainers, and stakeholders from client organizations

• Communicate with learners: sending invitations, reminders, pre-work materials, and follow-up messages

• Translate presentations and session materials between German and English

• Handle session rescheduling when changes arise (which they often do)

• Oversee session follow-up: deliver materials, send follow-up communications, and resolve outstanding queries

• Manage project tracking in Excel: monitor who is delivering what, timelines, client specifications, costs, and progress against plans

• Generate attendance reports for clients and internal purposes

• Prepare metrics for impact reviews (NPS, completion rates, adoption KPIs) to demonstrate value to clients and identify improvement areas

• Issue purchase orders to trainers based on confirmed bookings

• Verify incoming trainer invoices against purchase orders and project plans, flagging any discrepancies

• Maintain documentation and filing to ensure finance can finalize the month without follow-ups

• Identify repetitive administrative tasks that can be automated

• Develop automations using AI tools, Power Automate, Make, Zapier, custom GPTs, or agent builders, in close partnership with Sara and Olli

• Enhance our internal Excel and project tracking systems to ensure scalability without increasing manual workload

• Share your creations with the team to provide benefits for everyone

⛳️ Requirements

• A true passion for administrative tasks, organization, and maintaining clean data (if you read the list above, you didn't flinch)

• Proficient in advanced Excel: skilled in pivot tables, lookups, nested formulas, conditional logic, data validation, and ideally Power Query

• Highly detail-oriented: able to spot typos in POs, recognize discrepancies in invoice amounts, and detect overlapping session bookings

• Dependable and organized: when you commit to a task, others can relax knowing it's in good hands

• A genuine interest in AI: you experiment with ChatGPT, Claude, or similar tools and wish to delve deeper

• Proficient in both German and English (our clients are in the DACH region; much of our content is in English)

• Currently attending a university as a working student (Werkstudent) or available as an intern for at least 6 months; based in Berlin or open to hybrid work arrangements

🏝️ Benefits

• 30 vacation days per year (for full-time employees) plus unlimited home office days; you can choose to work remotely or from our beautiful Berlin office

• A dynamic startup environment that fosters growth and career advancement

• The chance to work and develop skills in one of today's fastest-growing technology sectors: process automation

• Engage with significant topics: automation, AI adoption, and modern upskilling