Training & Development Manager – Leadership Team

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate Day 1 to Day 3 fundamental training and supervise the entire 17-day training lifecycle.

• Monitor trainee progress and make final readiness assessments at the Day 3, Day 10, and Day 17 checkpoints.

• Ensure that training delivery, evaluations, and readiness criteria meet ABS KPIs, non-negotiables, SOPs, and client expectations.

• Mentor and provide support to both trainers and trainees.

• Address any performance or behavioral issues and document necessary interventions.

• Recommend client-ready virtual professionals to Client Success for onboarding purposes.

• Collaborate with Client Relations for replacement endorsements.

• Suggest retraining, ongoing development, or training termination when standards are not fulfilled.

• Offer post-go-live coaching, emergency retraining, client-specific crash training, and assistance for escalated performance issues.

• Update and enhance training materials, role-specific checklists, assessments, and SOPs.

• Compile weekly KPI reports, readiness and endorsement lists, replacement analyses, and comprehensive management updates.

• Work in partnership with HR, Operations, Client Success, and Client Relations to bolster trainee readiness and workforce availability.

⛳️ Requirements

• A Bachelor's degree in Human Resource Management, Education, Psychology, Business Administration, or a related discipline.

• A minimum of three years of experience in training, learning and development, quality, operations, or a similar people-development role.

• Proven experience in managing comprehensive training programs, structured onboarding, and trainee readiness.

• In-depth knowledge of performance evaluation, coaching, retraining, facilitation, and written communication.

• Proficient in addressing performance issues, handling escalations, and making objective readiness decisions based on assessments, documented observations, KPIs, and established standards.

• Strong skills in organization, collaboration, reporting, SOP development, and leadership.

• Reliable computer.

• Stable internet connection.

• Backup connectivity.

• Professional remote workspace.

• Familiarity with Google Workspace, Slack, Zoom, and project management tools is a plus.

• Experience with ClickUp is advantageous.

• Background in home care, healthcare staffing, business process outsourcing, or virtual workforce training is beneficial.

• Knowledge of AxisCare, WellSky, or similar home care platforms is helpful but not mandatory.

🏝️ Benefits

• Compensated training and structured onboarding.

• Fully remote work environment.

• Company-provided laptop.

• Noise-canceling headset.

• HMO health coverage (subject to eligibility criteria).

• Paid Time Off (PTO).

• Performance-based annual salary increases.

• Additional bonuses following 6 months of employment.

• Structured, long-term employment opportunity supporting stability, growth, and professional development.

• Collaborative leadership team.

• Opportunities for professional development.

• Not a temporary or gig-based position.