Trainer – System Setup Specialist

This is a fully remote position, open to applicants in Spain.

📋 Description

• Develop and sustain training strategies and detailed plans specific to various projects.

• Conduct analyses of training needs in collaboration with Business Owners, Project Managers, subject-matter experts, country teams, and clinic representatives.

• Create, review, and maintain role-specific training materials, such as presentations, facilitator guides, user manuals, quick-reference guides, exercises, knowledge assessments, videos, and informational articles.

• Facilitate both virtual and in-person training sessions for clinical, administrative, operational, and support personnel.

• Tailor training to accommodate local workflows, language requirements, user roles, system configurations, and site readiness.

• Organize training logistics at the clinic level, including participant coordination, room bookings, equipment procurement, access provision, environment setup, scheduling, and communication.

• Assess the effectiveness of training programs and implement enhancements as needed.

• Conduct train-the-trainer sessions and offer support to local trainers, super users, or change agents.

• Execute approved system setups and configurations following documented requirements, workbooks, templates, and controlled procedures.

• Configure system parameters, organizational structures, locations, user roles, permissions, workflows, reference data, templates, and supported settings.

• Validate configurations in collaboration with Business Owners, subject-matter experts, and technical teams.

• Maintain records of configurations, decision logs, version histories, and review evidence.

• Assist with configuration testing, user acceptance testing, and regression testing; document results and facilitate defect resolution.

• Prepare system access, test data, and training environments in advance of training sessions and go-live events.

• Support clinic readiness, go-live, and hypercare through on-site assistance, user coaching, issue triage, feedback collection, and escalation.

• Differentiate and direct training, configuration, process, and technical incidents appropriately.

• Collaborate with Project Managers, Change Managers, Business Owners, product teams, vendors, and clinic stakeholders.

• Adhere to information governance, data protection, clinical safety, access control, and change control protocols.

• Document lessons learned and reusable assets to enhance future training, system setup, and deployment.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience in training, healthcare operations, digital systems, business applications, informatics, IT, or a related discipline.

• Qualifications in training, instructional design, learning and development, application support, or system administration are preferred.

• Proficient in professional English.

• Proficiency in additional Affidea market languages is an advantage.

• Willingness to travel internationally and to Affidea clinics as dictated by project deployment strategies.

• Hands-on experience delivering end-user training for digital systems or business applications through both virtual and in-person formats.

• Proven experience in creating structured training plans and producing high-quality learning materials for various user groups.

• Familiarity with setting up or configuring enterprise applications using controlled processes, predefined options, or administration tools.

• Experience in supporting system testing, user acceptance testing, implementation, go-live, or hypercare processes.

• Background in collaborating with project teams, Business Owners, technical specialists, vendors, and operational users in a multi-site environment.

• Experience in a healthcare or another regulated environment is highly preferred.

🏝️ Benefits

• Primarily remote work arrangement.

• Opportunities for international travel to Affidea clinics.

• Engagement in virtual and classroom-based training delivery.

• Opportunities to assist with go-live and hypercare activities.

• Access to training and professional development through train-the-trainer sessions.