Trainer, Customer Implementation

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and establish a strategic training framework that aligns with the objectives of the organization and the needs of clinical staff.

• Create curricula based on adult learning principles, incorporating e-learning, workshops, simulations, and on-the-job training.

• Formulate training programs for external team members that cover specialty pharmacy workflow, dispensing, patient care, prior authorization, financial assistance, communication, technology, and regulatory standards.

• Develop presentations, e-learning modules, workshops, and various other training materials.

• Offer retraining and coaching to customer clinics that require additional assistance.

• Provide training on clinical operations topics as needed.

• Review and revise training materials to reflect industry practices, regulatory updates, and organizational changes.

• Work in partnership with subject matter experts to integrate best practices and research into training content.

• Maintain a readily accessible repository of training resources.

• Implement assessment tools and metrics to measure the effectiveness of training initiatives.

• Collect feedback from trainees and stakeholders to enhance content and delivery.

• Monitor trainee performance and relay feedback to management.

• Evaluate, report, and confirm competency post-onboarding and for additional training as needed.

• Collaborate with Clinical Operations, Quality, People Ops, clinical leaders, supervisors, and subject matter experts.

• Engage with stakeholders to foster understanding and adoption of training programs.

⛳️ Requirements

• Over 5 years of experience as a trainer or educator in a healthcare or pharmaceutical environment.

• Preference for experience in specialty pharmacy operations.

• Strong knowledge of pharmacy workflow, clinical guidelines, and specialty pharmacy regulatory requirements.

• Exceptional presentation and facilitation skills.

• Experience in curriculum development, instructional design, and the use of e-learning tools/platforms.

• Ability to work both independently and as part of a team in a fast-paced setting.

• Strong organizational skills and meticulous attention to detail.

• Willingness to travel up to 80% of the time.

• Certification in training or education, such as ATD or CPT, is advantageous.

🏝️ Benefits

• Generous paid time off.

• Generous parental leave.

• Comprehensive healthcare, vision, and dental benefits.

• Competitive salary and equity stake.

• A collaborative and supportive culture.

• An open communication and learning-oriented environment.