This is a fully remote position, open to applicants in Australia.

• Install, maintain, repair, and upgrade customer equipment along with associated hardware, software, and network components.

• Conduct diagnostics, troubleshooting, and corrective maintenance to restore services and reduce downtime.

• Offer technical support across customer environments and various third-party technologies.

• Maintain daily customer relationships, communicate service updates, and escalate issues as necessary.

• Identify problems through service requests, system observations, and customer feedback; determine root causes and implement effective solutions.

• Manage customer issues until resolution in line with service level agreements (SLAs).

• Prepare maintenance, service, and activity reports.

• Ensure adherence to operational and safety protocols.

• Employment offers are contingent on passing the screening criteria relevant to the position.

• Adherence to operational and safety protocols is essential.

• Capability to install, maintain, repair, and upgrade customer equipment along with related hardware, software, and network components.

• Proficiency in performing diagnostics, troubleshooting, and corrective maintenance.

• Ability to provide technical support across customer environments and third-party technologies.

• Skill in managing customer issues through to resolution as per SLAs.

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

Customer Engineer

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