Traffic Customer Service Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee daily shipments and deliver real-time updates to clients.

• Collaborate with carriers and drivers to guarantee timely pickups and deliveries (OTD).

• Actively address transit delays, route changes, or documentation challenges.

• Keep precise records of shipping information and customer communications.

• Function as the primary liaison between carriers and clients.

⛳️ Requirements

• At least 1 year of experience in customer service within the logistics, traffic, or supply chain sector.

• Strong conversational English skills (both written and spoken).

• Competence in logistics tracking software and Microsoft Excel.

• Must possess a reliable work setup: Laptop/PC.

• High-speed, stable internet connection required.

• Availability from Monday to Friday, 8:00 AM–5:00 PM EST.

🏝️ Benefits

• Own reliable work setup required: Laptop/PC.

• High-speed, stable internet connection.