Trader Support Specialist – Futures

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for Tradeify traders and clients

• Skillfully identify, evaluate, and address a diverse range of inquiries

• Cultivate a deep understanding of Tradeify’s trading platforms

• Troubleshoot incoming questions and escalate issues when necessary

• Deliver exceptional trader support

• Inform current and potential traders about the workings of Tradeify

• Contribute to Tradeify’s trader-facing Learning Center

• Monitor trading systems and prevalent support trends

• Engage in beta testing for new features

• Follow internal guidelines and best practices

⛳️ Requirements

• A minimum of 2 years experience in customer service, technical support, operations, or a related field

• Outstanding written and verbal communication abilities

• Capability to type at least 30 WPM

• A customer-centric approach

• Proficiency in multitasking and effective time management

• Strong analytical and problem-solving capabilities

• Familiarity with CRM or customer support tools

• Excellent organizational skills

• Proficiency in English is essential

🏝️ Benefits

• Health insurance

• Opportunities for professional development

• Flexible working hours