Trader Onboarding Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage entry-level queues for automated identity verification failures, which include issues such as government ID unreadability, selfie mismatches, 2FA complications, and errors in email/phone verification.

• Assess and confirm baseline registration information along with standard identity and tax documentation.

• Ensure that applications are complete and move verified accounts forward in the onboarding process.

• Detect out-of-scope document problems, suspicious indicators, and high-risk signals.

• Create case notes and escalate complex profiles to Senior or Lead Analysts.

• Maintain accurate and compliant documentation for Quality Assurance audits and regulatory standards.

• Monitor anomaly trends and offer insights on common friction points and recurring system issues.

⛳️ Requirements

• 1-2 years of relevant experience in digital customer operations, data verification, KYC/AML processes, or back-office compliance tasks.

• Familiarity with web-based operational tools and identity verification platforms such as Persona, Jumio, Veriff, or Onfido.

• A foundational grasp of digital document verification.

• Ability to consistently adhere to detailed Standard Operating Procedures (SOPs) while ensuring accuracy in a high-volume setting.

• Basic knowledge of digital onboarding principles, standard KYC/CIP requirements, and best practices in data privacy.

• Exceptional attention to detail in both visual and analytical tasks; skilled at identifying discrepancies in documents, biometric results, or registration information.

• Strong written and verbal communication abilities.

• Competence in accurately documenting case notes, summarizing issues for escalation, and collaborating effectively within a remote team.

🏝️ Benefits

• Seven Company-paid Holidays and generous Family Leave.

• Paid time off is provided upfront.

• Competitive 401(k) matching.

• Health, dental, and vision insurance for full-time employees.

• A bonus for taking five consecutive vacation days.

• Budget for food and groceries.

• Contributions towards health and wellness initiatives.

• Performance-based bonus.