Tier 3 Engineer

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Proactively manage and uphold client environments, encompassing Windows Server, Active Directory, Microsoft 365, Entra ID/Azure AD, virtualization platforms, backup systems, and core infrastructure; ensure systems remain healthy, updated, monitored, and functioning with minimal recurring issues and downtime.

• Take ownership of escalated support tickets and infrastructure tasks from diagnosis to resolution, including root-cause analysis, permissions management, onboarding/offboarding processes, server upkeep, line-of-business application support, and small to mid-sized technical projects; document actions clearly and communicate effectively with both clients and internal teams.

• Enhance client security and resilience by implementing standards for patching, MFA, endpoint hygiene, backup validation, disaster recovery preparedness, system documentation, and change management; identify risks early on and suggest practical remediation measures that enhance stability, security, and long-term service quality.

• Perform other relevant tasks as assigned.

⛳️ Requirements

• Over 3 years of practical experience in systems administration, infrastructure support, or MSP engineering.

• Extensive expertise with Windows Server, Active Directory, Microsoft 365, DNS, DHCP, virtualization, backup/recovery, and endpoint management.

• Proficient understanding of networking fundamentals, including switching, routing, VPNs, firewalls, and remote access.

• Experience with ticket-driven service delivery, documentation, patch management, and proactive maintenance.

• Strong troubleshooting abilities with the capacity to communicate effectively with both technical and non-technical users.

• Experience in an MSP setting supporting multiple client environments.

• Familiarity with Azure, Entra ID, Intune, and cloud migration processes.

• Knowledge of business continuity and disaster recovery testing.

• Experience in security-focused or compliance-driven environments.

• Relevant certifications from Microsoft, CompTIA, or other vendors.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.

• Access to the latest technology and tools to enhance job performance.