This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding customer service through phone interactions and remote technical assistance.

• Guide clients through diagnostic processes to identify and rectify issues.

• Liaise with vendors to request services, provide updates, and address open tickets.

• Follow established protocols for responding to and documenting support inquiries.

• Conduct maintenance tasks on end-user devices.

• Offer continuous user training and self-resolution solutions to clients.

• Set up, troubleshoot, and configure PCs, printers, peripherals, and networking equipment.

• Manage password resets, drive mapping, and user account configurations.

• Provide limited Saturday support as part of an on-call rotation schedule.

• Execute Tier 1 troubleshooting, configuration, and administration for clients' printers, wireless networks, server-based print queues, antivirus and firewall applications, Microsoft Windows, Microsoft Office, Microsoft Office 365, Apple OS, and other systems.

• Foster relationships with clients and cooperate with team members to resolve technical challenges.

⛳️ Requirements

• 1–2 years of experience in customer service.

• Demonstrated time management abilities.

• Proven dependability and capability to work independently.

• Exceptional verbal and written communication skills.

• Strong customer service skills.

• Effective problem-solving and troubleshooting capabilities.

• 1–2 years of preferred experience in tech support.

• Bachelor's degree in Information Technology or Computer Science is preferred.

• Availability to work from 11:00 am to 8:00 pm EST.

• Ability to provide limited Saturday coverage as part of an on-call rotation.

• Familiarity with printers, wireless network setup, server-based print queues, antivirus and firewall software, Microsoft Windows 7 and newer, Microsoft Office 2010 and newer, Microsoft Office 365, and Apple OS.