Technical Support Specialist – Photo Finishing Equipment

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage outbound phone communications and monitor emails to deliver break/fix support for photo finishing equipment across the country.

• Provide live responses to inbound communications for break/fix assistance.

• Diagnose mechanical and software problems remotely using tools such as NetOps, VNC, TeamViewer, and FIDS.

• Actively oversee website offerings and connectivity status to ensure smooth online operations.

• Reach out to retail locations experiencing connectivity errors or product stock issues to minimize downtime and resolve problems swiftly.

• Assist customers in navigating software and operational procedures through remote sessions.

• Help customers in finding part numbers, ordering parts, and installing customer-replaceable units.

• Support device replacements, including media drives, DX printers, and Dymo label printers, ensuring seamless setup and installation.

• Promptly escalate unresolved issues to relevant departments such as Depot, OSSN, and DFS.

⛳️ Requirements

• Proficient in using remote troubleshooting tools (e.g., NetOps, VNC, TeamViewer).

• Strong grasp of mechanical and software troubleshooting concepts.

• Customer-oriented with outstanding verbal and written communication abilities.

• Capable of handling multiple tasks and prioritizing proactive outreach to minimize equipment downtime.

• Preferred experience with photo finishing equipment or similar technology.

• Detail-oriented, patient, and adept at providing clear, step-by-step instructions to customers.

🏝️ Benefits

• Competitive salary.

• Flexible remote work options supporting a nationwide customer base.

• A collaborative and nurturing work environment.

• Opportunities for training and development to enhance your technical skills.